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Terms of service

Terms of Delivery

Products

All images and texts in this online store are Copyright 2024 Suomen Minimaailma.

Suomen Minimaailma's products are not toys for small children, but miniature models for dollhouses, with the exception of products that are stated to be suitable for children. Products may contain small parts. Choking hazard. The recommendation according to suppliers and manufacturers is 'not for children under 14 years old'.

The majority of our products in the online store are mass-produced at an affordable price, so there may be minor cosmetic imperfections in the products.

Almost all of our products are in principle manufactured on a scale of 1:12, but there are exceptions in dimensional accuracy for some affordable products. The product cards usually also include the dimensions of the products in cm. Please consider the suitability of the 1:12 scale, especially when purchasing Minimaailma products as a gift.

The words describing materials appearing in the product titles, such as pine, mahogany, walnut, cherry, oak, silver, glass, mirror, leather, etc. materials, etc., refer to the image created by the color and surface treatment of the products, and not to the actual material.

The colors of the delivered products may differ slightly from the colors in the pictures.

The products may differ slightly from the product pictures in the online store.

Significant price differences between products of the same type are due to differences in the quality of the finish.

The furniture in children's dollhouses is made to be suitable for small children and the proportions are slightly smaller. See Children's dollhouse

The current prices in the online store are shown in euros for each product. The price includes VAT of 25.5%. We reserve the right to change prices without separate notice. We also reserve the right to correct and revise prices due to technical and human errors.

Purchasing products

Products can be ordered from the online store for delivery by post to an address in Finland or for pickup from the store. The products displayed in the online store are in principle available immediately. Online store orders are processed and delivered to the post office normally within 1-4 business days. If necessary, the customer will be contacted by email or telephone. If the order is not paid within 7 days, the order is considered canceled.

When picking up from the store, the customer must check/approve the products in the store according to the order.

In campaign discounts, such as Black Friday campaign discount products, the maximum order per customer is two pieces. Campaign products are not intended for resale.

Order acceptance

We accept orders made by adults. We reserve the right not to deliver products to customers who have failed to redeem their order or have unreasonably returned their order.

Please note that the minimum order amount for postage is €10. If the order amount is less, the online store program does not offer a postage option.

Delivery costs

The shopping cart amount must be at least €10 for the postage option to appear.

Postage handling and delivery fee €6.99.

When the shopping cart is at least €100, the delivery fee is €0. Free shipping does not apply to large dollhouses.

Home delivery: Post's home delivery starting from €19.59.

Pickup from the store: €0

Dollhouses: Pickup from the post office €14.88 and pickup from the store €0.

Order-specific delivery costs will be displayed when the order in the shopping cart is updated.

Payment

Online store purchases must be paid:

Paytrail payment via online bank, credit card or selected installment payment methods. The Paytrail payment intermediary service forwards your payment to the merchant. If your bank statement or credit card bill shows Paytrail Oy, Paytrail has forwarded your payment to Suomen Minimaailma. Paytrail service payment terms.

Please note that in order to be able to make your payment through the Paytrail service, you must have "allow pop-ups" enabled in your browser.

Bank transfer to Suomen Minimaailma Oy's account, according to the instructions in the order confirmation. There will be a slight delay in orders paid by bank transfer, estimated at 1-3 days, depending on the bank. We charge a €1.90 processing fee for bank transfers. Please note that bank transfer should not be used if you originally chose to pay via Paytrail.

If the payment via Paytrail fails for some reason, we can send a new payment link, so you do not need to place a new order due to the payment failure.

Delivery of order

Post office: When the payment is visible on Suomen Minimaailma Oy's account or in the Paytrail service, the order will be delivered to the post office. We will notify you of the postal tracking ID by email. You can pick up the shipment from the post office with the tracking ID

Pickup from the store: When the payment has been made, the order will be collected. We will notify you by email when the order can be picked up from our store at Liisankatu 15, Helsinki.

NOTE: THE POST OFFICE ONLY KEEPS THE PACKAGE FOR 7 DAYS, after which the package will be returned to the sender. So pick up the package quickly, as soon as the notification arrives. WE CHARGE THE NEW ROUND-TRIP POSTAGE COSTS OF THE RETURNED PACKAGE FROM THE CUSTOMER.

Returns

According to consumer protection law, the customer has a 14-day right to return an order. Opening the product packaging is permitted, as long as it is done without damaging the packaging and products, even if the product is returned.

Always contact the seller before returning the goods.

Returns must be sent by post.

Be sure to notify the tracking code of the returned shipment by email to info@minimaailma.fi so that the shipment is not returned to the sender due to insufficient information.

The customer must always pay the return postage costs and carefully pack the products.

Failure to collect the package from the post office or sending it back by mail without separate notification is not sufficient to cancel the purchase.

As a rule, discounted products do not have a right of return.

Unclaimed package

Failure to collect the package is not a cancellation of the order and we will charge €14.90 for the return of the unclaimed package (postage costs charged by the post office and handling fee) as well as new delivery costs for the order.

Limitation of Liability

Suomen Minimaailma Oy is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the aforementioned, except to the extent that a mandatory provision in the Consumer Protection Act or other mandatory law stipulates otherwise regarding the damage in question.  

 

Refund of the returned order

The payment for the returned order will be refunded to the account indicated by the customer, as a rule, within 14 days of receiving the return, provided that the returned products and their packaging are in proper condition. The refund will be made to the payment method used. If you have paid via Paytrail, the refund will be made by Paytrail Oy.

Use of customer data in marketing

According to consumer protection, we have the right to send our customers information about our products and offers, unless our customer prohibits it. We do not disclose any customer information to parties outside our company.

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